Last updated: 8 October 2026
Please choose carefully: Mr Shaver does not give refunds or exchanges if you change your mind or select the wrong item. Faulty products are exchanged with proof of purchase, and unopened foils, cutters and shaving heads can be exchanged with proof of purchase. These rules apply in our Perth store and to online orders.
Our returns policy at a glance
| Situation | What we do | What you need |
|---|---|---|
| Change of mind | No refund or exchange | Not applicable |
| Wrong item selected by you | No refund or exchange, except unopened foils, cutters and heads (below) | Not applicable |
| Foil, cutter or shaving head, packaging unopened | Exchange | Unopened packaging and original receipt or order number |
| Manufacturing fault | Exchange, or repair or refund under the Australian Consumer Law | Original receipt or order number |
| Wrong item sent by us | We send the correct item at our cost | Order number, item returned unused |
Can I return an item if I change my mind?
No. Mr Shaver does not give refunds or exchanges if you change your mind or make a wrong selection. Please check your shaver’s model number before you buy. If you are unsure which part fits, email a photo of the model number to info@mrshaver.com.au or call (08) 9325 5755, and we will help you choose the right one before you order.
Can I exchange a foil, cutter or shaving head?
Yes, but only if the packaging is unopened and you have the original receipt or online order number. Once the packaging of a foil, cutter or shaving head is opened, it cannot be exchanged for hygiene reasons, unless it is faulty.
What if my product has a manufacturing fault?
Bring or send the product back with the original receipt or your order number, and we will exchange it. Under the Australian Consumer Law, if the fault is a major failure you can choose a refund or replacement instead. For a minor fault, we may repair the item or replace it within a reasonable time.
What if you sent me the wrong item?
Contact us with your order number and a photo. Return the item unused, in its original packaging with seals intact. Once we receive it, we will send the correct item at our cost with Australia Post.
What are my rights under the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the product, you are entitled to cancel your contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a replacement or a refund for a major failure. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods.
Nothing in this policy limits these rights.
Are compatible (non-genuine) parts covered?
Yes, for faults. Parts labelled “Compatible” in the product name are made by a third party, not the original shaver brand. They follow the same rules: no change-of-mind returns, and faulty items are covered by this policy and the Australian Consumer Law.
What about the manufacturer’s warranty?
New shavers, trimmers and appliances also come with the manufacturer’s warranty, which varies by brand and model. This warranty is in addition to your rights under the Australian Consumer Law. Contact us first with your proof of purchase and we will help you with the claim.
How do I return an item bought online?
- Email info@mrshaver.com.au or call (08) 9325 5755 with your order number, the item and the reason.
- Wait for our reply before you send anything, so we can match the return to your order.
- Post the item to the address below, or bring it to our Perth store.
For faulty items and items we sent in error, we cover the reasonable cost of the return.
Returns address
Mr Shaver Shop 16-18 London Court, 647 Hay Street, Perth WA 6000 Phone: (08) 9325 5755 · Email: info@mrshaver.com.au
See also our Shipping Policy and Privacy Policy.